Return & Exchange Policy
Return & Exchange
Your 100% satisfaction is everything to us. Please feel free to contact us via email for returning any eligible item within 15 days after receiving your original parcel.
Something You Need to Know Before Return:
- Defective items must be reported via Email qualicurls@gmail.com within 15 days of receipt. If you believe you have received an incorrect item, please contact us ASAP within 15 days of receiving your package, our customer service will reply to you ASAP to solve the problems.
- Please contact our customer service via Email qualicurls@gmail.com firstly, and then send the items back & email us the copy of your shipping receipt within 5 days after confirmation. Please note that unauthorized returns will not be accepted.
- Items must be returned in original factory condition (unworn, unwashed, undispersed, undamaged with original package & gifts attached) as we do not sell refurbished or used products. Please make sure the wig is INTACT and the LACE has NOT been cut.
- After the return request has been authorized, the items can be shipped back to the address we offered. Please kindly email us your order number and the tracking number of returned package. Return credit will not be issued without proof of receipt and delivery.
- Once the returned item is received and inspected, your refund will be processed and automatically applied to your original payment account.
- Buyer takes responsibility of the return shipping fee if there is no quality issue for our products. Or you can keep the product and negotiate with our customer service for a partial refund in the form of an E-Gift Card for the future purchase on our website. E-Gift Cards never expired!
- Please note that there will be $35 handling fee for returns which are due to buyers’problems.
- Customized order can not be returned.
A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address. When delivered, the unauthorized rejection is not allowed, and the cost of unauthorized rejection/return will be borne by the buyer.
Refund:
- If the returning is due to our problems (Such as: Incorrect products, Quality problem of products), we will provide a full refund for you;
- If the returning is due to buyer’s problems (Such as: Don’t like/want, Order wrong product/size), we will take off $35 from your refund as loss of freight and handling fee, and you must contact us for returning within one month of receiving.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you no longer use the original card, please contact us in advance.
- If you have any problems with order/products/payment, please contact with us at first. If you return the items without contacting us, or if there is no reason to dispute, we will not ensure your refund and make a complaint according to the policy.