FAQ

FAQ - Qualicurls

Frequently Asked Questions (FAQ)

How can I track my order?

You can track your order using the tracking number provided in the shipping confirmation email. Visit our order tracking page and enter your tracking number for the latest updates.

What are the delivery times?

Delivery times vary depending on your location. Generally, delivery takes between 3 to 5 business days. For international deliveries, it can take up to 7 or 10 business days.

How can I return a product?

If you are not satisfied with your purchase, you can return the product within 30 days of receipt. Please review our return policy for detailed instructions on how to proceed with a return.

Do you offer discounts for bulk orders?

Yes, we offer discounts for bulk orders. Please contact us at with your request for more information.

Can I cancel or modify my order?

You can cancel or modify your order as long as it has not been shipped yet. Please contact us as soon as possible at with your order number to request a cancellation or modification.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. We use a secure payment system to ensure your payment information is protected.

What is your return policy?

Our return policy allows you to return products within 30 days of receipt. Products must be unused and in their original packaging. Please visit our return policy page for more details.

How do I contact customer service?

You can contact our customer service team by email at . Our business hours are Monday to Friday: 24/7, Saturday : 8AM to 10PM and Sunday : 10AM to 6PM.

Do you ship internationally?

Yes, we offer international shipping. Please refer to our shipping policy for more information on delivery times and costs.

How do I care for my hair extensions?

Proper care for hair extensions includes gentle washing, using sulfate-free shampoo, avoiding excessive heat, and storing them properly. Please refer to our hair care guide for detailed instructions.

Can I dye my hair extensions?

Yes, our hair extensions can be dyed. We recommend consulting with a professional stylist to ensure the best results and to prevent damage to the extensions.

What is a hair bundle?

A hair bundle is a collection of hair strands that are sewn together at the top to create a weft. It is commonly used for making wigs, weaves, and hair extensions.

What is the difference between hair extensions, wigs, and weaves?

Hair extensions add length and volume to natural hair and can be attached using various methods. Wigs cover the entire head and can be worn for fashion or medical reasons. Weaves are a method of adding hair by sewing it into braided natural hair.